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Dr Mariheca Otto Director B.Com (Hons: Industrial Psychology and Sociology), HED, M.Com and PhD in Business Management Dr Mariheca Otto is the face behind the Motto brand. She has delivered papers at conferences such as the ICCM, hosted by the Industrial Psychology Department of Stellenbosch University, and the South African Institute of Management Scientists' (SAIMS) annual conferences. Her research is not only published in academic publications, but also in newspaper articles. She has lecturing experience. She also has consulting and management experience in local government and various service industries. Staff related issues is her chosen field of expertise because she believes this is an organisation's number one tool to increase staff performance which generally results in increased profits.

Wednesday, August 7, 2013

Adults only


Mature. Immature. Premature.

I have been pondering over these three words, mostly due to my exposure to the clash of the mature and the immature.

In my experience you find mature or evolved organisations (the internal workings, the people behaviour, the culture of a business). And then you find those businesses that are infant-like. Immature.

The thing with culture is that it is very much driven by the leaders, similar to a family set-up. Depending on the values and style of the parents/leaders, they will consciously or not decide on the accepted behaviours and norms, creating a mature or immature (or something in between) work space.

So where does the conflict come from? We are after all adults... I wish!

As much as it is a daily struggle to help my kids see that it is their responsibility to look after their stuff, do their homework and chores, in essence 'take ownership', it is a very similar challenge managers face.

And just for the record, in the adult world maturity is not necessarily related to age, experience or qualifications. It is a mind-set.

Also, I know that 'immature' organisations can really frustrate 'mature' staff. In these environments the leaders set autocratic and controlling parameters. They say (or think) things like: "You are here to do as you are told" - read: "Do not think, ask questions, or use initiative."

The result in the long run? A highly frustrated, under-utilised workforce.

Yes, I know the risk of over-exposing staff prematurely is just as bad. Timing is a challenge. It is very tricky, maybe even an art, knowing when to let go. To trust. Like with kids, you have to step back at some point, and also let them face the consequences or maybe, with a little luck, let them enjoy the success.


Motto Model: http://goo.gl/cNnpy and Motto Individual Assessment: http://goo.gl/UhC7V

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